Transforming the customer adventure workshop organized from Drishti-Soft and DQN in Vietnam conclu

Transforming the customer adventure workshop organized from Drishti-Soft and DQN in Vietnam conclu

Observing the business association for Drishti-Soft Solutions - leaders of Ameyo IPCC and DQN Group - leading UC firms in Indochina, the companies sorted out a specialized work space on 19th The fall of 2010. Held in Ho Chihuahua Minh City, Vietnam, the class aimed at streamlining the particular subsisting issues of small businesses contact centers through the Indochina region. By the choice of this workshop, both the technology providers addressed the ever- reverberating question with the items businesses are doing supply highest quality customer practical knowledge. Mr. Sachin Bhatia (VP Company Development, Drishti) Mr. Toan R. Nguyen (President, DQN) jointly treated a gathering of people out of over 100 organizations across the Indochina region as a result of various domains. It's the goal of the work shop to inform the curious public about Ameyo and how can it successfully target issues like decline in customer frustration, procrastinate time via innovative call queuing, designing an intelligent friendly "customer entry door" to your business, leverage proactive communication tactics, bringing every dept together to serve you from throughout the undertaking and using multi-channels to communicate when customers prefer, including phone, Web along with e-mail.

At the workshop Drishti DQN as well launched their trial center, located @ DQN's Vietnam headquarter in Ho Chi Minh Metropolis. The center offers a CIM (buyer interaction management) model workshop with brilliant interactive demonstrations. The showcase center functions as a briefing facility for both vendors and demonstrates involved CRM applications among them intelligent work the distribution, Web chat, Web collaboration, callback, interactive words response (IVR), voice submitting, and email/fax and Word wide web interaction.


The executive briefing and demonstration heart combines the abilities of AMEYO Interaction Management solutions with DQN's offering and management techniques to offer corporate phone enter leaders your blueprint for rotating their call centers to successfully customer-centric contact centers. The same centers in Okazaki, japan are available in Malaysia, Indonesia, Philippines, Bangladesh Singapore. In the pipeline become more centers in Hong Kong, Asia, South Korea, Japan Taiwan as a result of 2011.

About DQN Business

DQN or Dinh Quang Limited Corporation is a leading open-platform-based Good Communication (UC) solutions specialist in Indochina. Established when it comes to 2005, DQN is a highly regarded name the the distribution field. With home business operations spanning Vietnam in addition to Southeast Asia places, DQN has been growing by way of impressive double-digit revenue.

In relation to Drishti ( www.drishti-soft.com )

Drishti-Soft Systems Pvt Ltd. is one of the pioneers for IP Telephony throughout India. Their award-winning get in touch with center software Ameyo markets more than 1 million customer interactions every day upwards of 500 companies throughout the world. With advanced communication management capabilities, Ameyo application suite connects people with the right sources - self-service or made it easier for service - based on customer requests, boost customer care goals not to mention efficiently use tools. Ameyo empowers the deploying enterprise to improve their entire organization, from the contact center to the back office, to improve the entire customer experience.


|